Food & Beverage Service

1. Introduction

Aga Khan Foundation Pakistan in collaboration with USAID formulated Food and
Beverage Service training program for the livelihood up gradation and skill
development of youth in the hospitality sector. The ambition is to train and develop
skills in unemployed and employed youth of Pakistan.

Objectives:
Explains students how to deliver guest-driven service by finding out what
guests want and expect, then exceeding their expectations by correctly
handling moments of truth. Students gain in-depth food and beverage skills
know-how and hands-on techniques for consistently delivering quality service
in every type of operation.

At the completion of this course, students should be able to:
• Apply the skills in serving guests with food and beverages
• Take orders while applying skills of suggestive and up selling
• Understand the sequence of service operations and equipments required
• Understand the varying resources required for their operation
• Control the inventories and costs
• Know how customer satisfaction can be achieved.